Terms of Service

These terms apply when you place an order through this website. By ordering, you agree to them.

Orders

Placing an order is a request, not a confirmed sale. We confirm your order once we have verified your payment. If we cannot fulfil an order because an item has run out, the delivery address is outside our range, or we are closed, we will contact you and refund any payment received.

Prices shown include the item price. Delivery fees are added at checkout based on your area and are shown before you pay.

Payment

Available payment methods are shown at checkout. For bank transfers, submit proof so we can match your payment to your order before preparation. Where cash on delivery or POS is offered, payment is collected on arrival or pickup and confirmed before the order is completed.

Transferring the wrong amount, or to an account other than the one shown at checkout, may delay or prevent your order. Always check the account details on the checkout screen before sending money.

Beasty Cash and promo codes

• Beasty Cash is store credit. It has no cash value and cannot be withdrawn or transferred.
• Each promo code can be used once per customer unless stated otherwise.
• We may withdraw or change a promo code at any time, including for misuse.
• Credit obtained through error, abuse or automated means may be removed.

Delivery and pickup

Delivery times are estimates, not guarantees. Traffic, weather and demand affect them. We deliver to the address or map location you provide, so please make sure it is accurate. We are not responsible for orders delivered to an address you entered incorrectly.

If nobody is reachable at the delivery point, the driver will attempt to call the number you gave. Orders that cannot be delivered after reasonable attempts may not be refunded.

Cancellations and refunds

You can cancel before we begin preparing your food, and we will refund you in full. Once preparation has started we generally cannot cancel, because the food has been made.

If your order arrives wrong, incomplete, or in unacceptable condition, contact us the same day and we will put it right by replacing the item or refunding it.

Food safety and allergies

Our food is prepared in a kitchen that handles common allergens including gluten, dairy, eggs, nuts and seafood. We cannot guarantee any item is free from traces of these. If you have a serious allergy, please contact us before ordering.

Your account

Keep your password private. You are responsible for orders placed through your account. Tell us immediately if you think someone else has access to it.

We may suspend accounts used for fraud, abuse of promotions, or repeated undeliverable orders.

Using this website

Do not attempt to disrupt the site, access other customers’ data, or place orders by automated means.

Changes

We may update these terms. The version in force is the one published on this page when you place your order.